Delete your Seltara account

Last updated: 10 August 2026

This page explains how to permanently delete a Seltara account (by Hevrora) and the personal data associated with it. Seltara is a fitness and nutrition coaching app for mobile and web (same account).

In the mobile app
Request by email
On the web
What we delete
What we may retain
Timeline
Premium / subscriptions
Documents & contact

Option A — In the mobile app

Open the Seltara mobile app and sign in.
Go to Profile.
Tap Delete account.
Confirm the deletion. Email/password users may need to re-enter their password; Google sign-in users may need to confirm with Google.
After success, the account can no longer sign in. Local app caches on that device are cleared.

Option B — Request by email

If you cannot use the app, email [email protected] or [email protected].

Subject: Seltara account deletion
Include: the email address on the account, and the sentence: “I request permanent deletion of my Seltara account and associated personal data.”
Response time: We aim to process email deletion requests within 30 days.

Option C — On the web

If you use Seltara on the web at app.seltara.com, you can delete your account after signing in:

Sign in at app.seltara.com/login.
Open the dashboard and go to Account / account settings.
Under Danger zone, choose Delete account and confirm.

Deletion without sign-in is not available on the website. Without sign-in, use the mobile app (Option A) or email (Option B).

What we delete

When your account deletion is completed, we delete:

Your Firebase Authentication account (sign-in credentials)
Account profile data tied to your user in our systems
User-generated plans and related app data we store for the account (for example nutrition plans, workout plans, progress entries, and related coaching data)
Local app caches on the device when deletion is completed in the mobile app

What we may retain

Consistent with our Privacy Policy, some information may be retained where the law requires or permits it:

Legal, tax, accounting, or dispute-related records for the periods required by law (which can be several years). See the Privacy Policy.
Anonymised or aggregated analytics that cannot reasonably identify you.
Server logs (e.g. access logs) for a limited period — typically up to 30 days, then erased or anonymised, unless longer retention is needed for security or evidence in a specific incident.
Backup copies may temporarily still contain deleted data until they are overwritten on a rolling schedule (generally within up to 90 days).

Where several retention periods could apply, the longest applicable period governs for that piece of data. Full details are in the Privacy Policy.

Timeline

Sign-in is disabled after a successful in-app or web deletion, or after we process your email request.
Ordinary personal app data is deleted from our production systems as part of that process; any residual personal data in production is purged within 30 days, except where longer legal retention applies (see above).

Premium / subscriptions

Deleting your Seltara account does not automatically cancel App Store or Google Play subscriptions. You must manage or cancel those subscriptions in your store account settings:

Apple App Store: Cancel a subscription from Apple
Google Play: Cancel, pause, or change a subscription on Google Play

Documents & contact

Seltara is operated by Hevrora (Seltara is part of SHP by Hevrora). Hevrora, c/o Smarvo 234, Südstraße 31, 47475 Kamp-Lintfort. Controller contact: [email protected].